They seemed annoyed that they had to check us in, annoyed when I came to tell them the phone in my room casino in waterfront cape town broken instead of fixing it, they claimed that they forgot to unlock the phone and take a security depositand annoyed when I checked out. When I asked about the shuttle to the Waterfront, they gave me the wrong meeting location. They didn't offer any concierge services. The business center didn't print and the wifi was limited when it was working. Cape Town was a beautiful city, but my stay casino in waterfront cape town this hotel put a damper on it. The only thing I would change about my trip is my stay at this hotel as it was one of the worst hotels I've ever stayed at when it came to guest services. The hotel was totally a failure. Since we casinos alberta get a fridge to our room in three days we gave up and asked for ice buckets every casino in waterfront cape town />We have called several people and all of them said there is no available fridge out of the 4 fridges. Considering this is a 4star hotel and have almost 200 rooms we thought that it is a joke. The location is ok but if you need a fridge for something baby food, medication, drinks etc. Also a less critical review is wifi is limited with 3 devices with a quota. We have the mobile data but for foreigners it can be a problem. Beautiful loft room with amazing view of the waterfront. Everything great except for the wifi, which was difficult to manage.